Warranty & Safety Policy

Warranty & Safety Policy

Last updated: Oct 27, 2025

This page explains what is covered under warranty and how to safely use your FIREHOME™ diffuser. Please read carefully to ensure full eligibility.

1) 90-Day Limited Warranty

All FIREHOME™ diffusers are protected by a 90-day limited warranty starting on the date of delivery. If your product develops a fault due to a manufacturing defect, we will repair, replace, or refund it depending on the situation and stock availability.

2) What the Warranty Covers

  • Manufacturing or assembly defects
  • Electrical malfunction not caused by misuse
  • Non-functional components out of the box

3) What the Warranty Does NOT Cover

The warranty does not apply if damage is caused by:

  • Improper use, including use with incompatible adapters/power sources
  • Water damage to electrical components
  • Physical damage (impact, drops, cracking, overheating)
  • Unauthorized modification or repair attempts
  • Neglect or operation against safety instructions

Misuse automatically voids the warranty.

4) Safety Instructions (User Responsibility)

For safe operation, users must:

  • Use clean, room-temperature water only
  • Do not overfill the water tank
  • Keep away from open flames and heat sources
  • Place on a flat, stable surface while operating
  • Unplug before cleaning or refilling
  • Keep out of reach of small children without supervision

This is a home ambience appliance — not a medical or therapeutic device.

5) How to Make a Warranty Claim

To request warranty support:

  • Email support@firehome.co
  • Include your order number
  • Describe the issue and attach a short video or photo

Our team will review your case within 24–48 hours and provide next steps.

6) Replacement or Refund

If the warranty claim is approved, we will:

  • Send a replacement device, OR
  • Issue a refund if replacement is not possible

7) Legal Notice

This warranty provides coverage in addition to consumer rights. UK/EU customers retain all statutory protections, including the 14-day right of withdrawal on eligible purchases.

Brand: FIREHOME™ · Operated by SWTMAIN LLC
30 N GOULD ST STE R, Sheridan, WY 82801, United States