Taxes & Import Duties Disclosure

Taxes & Import Duties Disclosure

Last updated: Oct 27, 2025

This page explains how customs duties, VAT, and import fees are handled for international orders. We provide this disclosure to ensure full transparency and consumer clarity.

1. United Kingdom

For orders shipped from outside the UK, import VAT and/or customs duties may apply depending on order value and import regulations active at the time of delivery.

When applicable, these charges are collected by the carrier or postal service before or at the time of delivery. They are not charged by FIREHOME™ at checkout unless explicitly stated.

2. European Union (Germany and other EU countries)

For EU customers, local import VAT may apply depending on your country’s customs thresholds. In some cases, local postal or customs authorities may also apply handling fees.

These fees (if applicable) are paid by the recipient directly to the carrier or customs authority.

3. United States

Most small consumer imports into the U.S. are duty-free. State sales tax may apply depending on your shipping address and local regulations.

4. No Hidden Fees

  • We display all pricing clearly before checkout
  • We do not add hidden service or import fees
  • Any import VAT or duties are controlled by customs, not FIREHOME™

5. Why These Fees Occur

Import VAT and customs charges are standard for international e-commerce and are determined by destination country regulations. They are not additional profit for the seller.

6. Refusal of Delivery

If a shipment is refused due to unpaid customs or VAT, and the parcel is returned to us, we can issue a refund for the product value only (shipping costs cannot be refunded unless the error was ours).

7. Customer Support

If you are unsure about expected import fees for your region, you can contact our support team before ordering:

Email: support@firehome.co

FIREHOME™ is operated by SWTMAIN LLC · 30 N GOULD ST STE R, Sheridan, WY 82801, United States