FAQ
Frequently Asked Questions
Find answers to the most common questions from our customers.
Product & Usage
Can I use any essential oil?
Yes — simply add a few drops of your favorite essential oil into the water tank. You can also use it with water only for a clean flame ambience.
How long does it run?
On a full tank it typically runs for 4–6 hours, depending on settings and humidity levels.
Is it safe to use overnight?
Yes. It includes auto shut-off when the water runs out and is designed for quiet, nighttime use.
Is it safe for pets?
Yes, it is safe to use around pets. If diffusing oils, be sure to choose pet-safe essential oils.
Is it wired or wireless?
It uses a USB Type-C power cable. Everything needed is included in the box.
Does it make noise?
Operation is whisper-quiet — suitable for bedrooms, nurseries, meditation spaces, or offices.
Safety & Quality
Does it heat up?
No heat is used — the flame effect is created by mist and light projection, making it safe to touch.
Is it a medical or therapeutic device?
No — it is a home ambience product designed for comfort and atmosphere. It is not a medical device.
What’s included in the box?
1× Diffuser unit, 1× Type-C power cable, 1× manual, and 1× remote (where model includes remote).
Shipping & Delivery
Where do you ship?
We ship worldwide with full tracking. Primary destinations: United Kingdom, United States, and Germany.
How long is shipping?
Shipping typically takes 5–8 business days for the UK & US and 6–9 business days for Germany, once dispatched.
Do I get a tracking number?
Yes — tracking is emailed once your order ships.
Warranty & Returns
Is there a warranty?
Yes — every FIREHOME™ diffuser is covered by a 90-day warranty against defects.
What if I change my mind?
We offer a 30-day return period worldwide, plus **UK/EU customers** also have a 14-day legal right of withdrawal.
How do I request a return?
Email us at support@firehome.co with your order number and we’ll issue an RMA with instructions.
Customer Support
How do I contact support?
Email: support@firehome.co
Phone/WhatsApp: +1 (302) 412-0173
FIREHOME™ • Operated by SWTMAIN LLC • 30 N GOULD ST STE R, Sheridan, WY 82801, United States